Terms of service
TERMS OF SERVICE
Last Updated: October 6, 2026
OVERVIEW
Welcome to The Jennifer Michener Brand. The terms "we," "us," and "our" refer to The Jennifer Michener Brand.
The Jennifer Michener Brand operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Jennifer Michener Brand is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as order cancellations, made-to-order products, warranty disclaimers, returns, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
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SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
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SECTION 2 - OUR PRODUCTS
We make reasonable efforts to accurately represent our products, including their colors, materials, dimensions, designs, patterns, and other characteristics.
However, colors or product appearance may differ slightly from how they appear on your screen because of your device, display settings, lighting, photography, materials, and other factors.
Product images may also contain styling, accessories, or other items that are not included with the purchase unless specifically stated in the product description.
Certain products may be made to order or custom-produced specifically after an order is placed. Because of this, the finished product may contain minor variations in color, texture, pattern placement, stitching, printing, or other appearance-related characteristics.
Such minor variations do not necessarily constitute a defect.
All product descriptions, specifications, availability, and pricing are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.
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SECTION 3 - MADE-TO-ORDER AND CUSTOM PRODUCTS
Many products offered through our Services are made to order or custom-produced specifically for the customer after an order is submitted.
Because these products are produced specifically for an individual order, orders for made-to-order or custom products generally cannot be canceled, modified, exchanged, or returned simply because the customer changes their mind.
Before completing your purchase, please carefully review:
- Product selection
- Size
- Color
- Design
- Personalization
- Quantity
- Shipping address
- Billing information
- Any other selections or information entered during checkout
Once an order has entered processing or production, we may be unable to make changes.
We are not responsible for customer-submitted errors, including incorrect spelling, grammar, names, numbers, artwork, personalization, sizing selections, color selections, design selections, or other information provided by the customer.
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SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase the products selected at checkout.
The Jennifer Michener Brand reserves the right to accept or decline an order for any reason permitted by law.
Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order can be accepted and processed.
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance if additional review or processing is required.
We reserve the right to refuse, cancel, or limit an order when necessary, including when:
- A product is unavailable;
- There is an obvious pricing or listing error;
- Information provided by the customer is incomplete or inaccurate;
- We reasonably believe an order is fraudulent or unauthorized;
- A product cannot be produced or fulfilled;
- An order violates these Terms or applicable law; or
- Circumstances beyond our reasonable control prevent fulfillment.
If we cancel an order after payment has been received, we will provide a refund for the canceled portion of the order.
Because many products are made to order, cancellation and modification requests generally cannot be accepted after an order has been submitted or entered production.
Your purchases are subject to our Refund Policy.
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SECTION 5 - CUSTOMER-SUBMITTED DESIGNS, ARTWORK, AND INFORMATION
If you submit, upload, provide, or request the use of artwork, photographs, logos, names, text, designs, phrases, graphics, or other materials in connection with a product, you represent and warrant that you own or have all necessary rights and permissions to use those materials.
You are solely responsible for ensuring that materials you provide do not infringe or violate another person's copyright, trademark, privacy, publicity, or other rights.
We reserve the right to refuse or cancel any product containing content that we reasonably believe may violate applicable law, third-party rights, or these Terms.
We are not responsible for errors contained in materials or information submitted by the customer.
This includes, without limitation:
- Spelling errors
- Grammar errors
- Incorrect names
- Incorrect numbers
- Incorrect dates
- Incorrect artwork
- Incorrect logos
- Incorrect personalization
- Incorrect size selections
- Incorrect color selections
- Other customer-selected design or customization errors
If you discover an error in an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that a correction will be possible after an order has been submitted.
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SECTION 6 - RETURNS, REFUNDS, AND DEFECTIVE PRODUCTS
Your purchases are subject to our Refund Policy, which is incorporated into these Terms of Service.
Because many of our products are made to order or custom-produced, products generally cannot be returned simply because a customer changes their mind, selects the wrong size, or no longer wants the product.
If you receive a product that is damaged, defective, or significantly different from the product ordered, you must contact us within 14 days of delivery.
We may request reasonable documentation, including photographs of the product, packaging, shipping label, or the issue being reported.
We may require the product to be returned for inspection before determining whether a refund, replacement, repair, or other resolution is appropriate.
A customer-selected size that does not fit as expected does not automatically constitute a product defect.
Customer-submitted design, spelling, personalization, or other selection errors do not constitute manufacturing defects.
Damage caused by misuse, improper care, washing, cleaning, alteration, accident, or normal wear and tear may not qualify for a refund or replacement.
Please do not return merchandise without first receiving return instructions from us.
Additional information regarding returns and refunds is available in our Refund Policy.
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SECTION 7 - PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged for a product or service will generally be the price displayed at the time the order is placed and will be set out in your order confirmation.
Unless otherwise expressly stated, posted prices do not include shipping, handling, customs duties, import charges, or other applicable charges.
Prices posted in our online stores may differ from prices offered in physical stores or other online stores operated by third parties.
Promotions may be subject to separate terms and conditions. If there is a conflict between the terms of a specific promotion and these Terms, the promotion terms will control.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information.
You represent and warrant that:
1. The payment information you provide is accurate and complete;
2. You are authorized to use the payment method;
3. Charges incurred by you will be honored by your payment provider; and
4. You will pay all charges incurred at the posted prices, including applicable shipping charges and taxes.
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SECTION 8 - SHIPPING AND DELIVERY
We offer shipping options displayed during checkout.
All delivery dates and timeframes are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, production delays, governmental actions, or other circumstances outside our reasonable control.
Once an order has been transferred to the applicable shipping carrier, responsibility for transportation and delivery rests with the carrier, subject to applicable law and our obligations regarding defective, damaged, or incorrectly fulfilled orders.
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if reshipment is possible.
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SECTION 9 - INTERNATIONAL ORDERS AND CUSTOMS
International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country and are outside our control.
Unless otherwise stated at checkout, the customer is responsible for applicable customs duties, import taxes, tariffs, brokerage fees, and similar charges.
Customers are responsible for familiarizing themselves with the import requirements of their country before placing an international order.
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SECTION 10 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, product designs, and the design, selection, and arrangement thereof, are owned by The Jennifer Michener Brand, its affiliates, or licensors and are protected by U.S. and foreign intellectual-property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent, except as permitted by applicable law.
The Jennifer Michener Brand's names, logos, product and service names, designs, and slogans are trademarks of The Jennifer Michener Brand or its affiliates or licensors.
You must not use these trademarks without prior written permission.
Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.
All other names, logos, product and service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
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SECTION 11 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services.
We do not monitor or control third-party tools and do not necessarily endorse them.
Such tools are provided "as is" and "as available" without warranties, representations, or conditions of any kind, to the extent permitted by law.
Any use of optional third-party tools is at your own risk and discretion.
Any new features, tools, or resources added to the Services in the future will also be subject to these Terms.
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SECTION 12 - THIRD-PARTY LINKS AND SERVICES
The Services may contain materials and hyperlinks to websites or services provided or operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, products, services, or practices of third-party websites.
If you choose to access a third-party website or service, you do so at your own risk.
Transactions conducted through third-party websites may be governed by separate terms and policies between you and that third party.
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SECTION 13 - THIRD-PARTY PRODUCTION AND FULFILLMENT
Certain products offered through our Services may be produced, manufactured, printed, packaged, or fulfilled by third-party production and fulfillment providers.
These providers may be involved in producing and shipping an order on our behalf.
Our use of third-party production or fulfillment providers does not create a separate contractual relationship between you and those providers.
Your purchase is made from The Jennifer Michener Brand, and we remain responsible for handling customer service, order issues, and applicable customer-facing obligations associated with your purchase, subject to these Terms and applicable law.
We may share information necessary to process and fulfill your order with third-party service providers as described in our Privacy Policy.
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SECTION 14 - RELATIONSHIP WITH SHOPIFY
The Jennifer Michener Brand is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our Store are transactions between you and The Jennifer Michener Brand.
Shopify is not responsible for the products we sell, our customer service, our return or refund policies, or disputes between you and The Jennifer Michener Brand, except as otherwise required by law or expressly provided by Shopify.
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SECTION 15 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy.
Because our Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services.
Information submitted through the Services may be transmitted to and shared with Shopify and service providers necessary to operate our business, process payments, fulfill orders, provide customer service, prevent fraud, and otherwise provide the Services.
Please review our Privacy Policy for additional information about how personal information is collected, used, shared, and protected.
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SECTION 16 - FEEDBACK AND REVIEWS
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in connection with operating, improving, and promoting our Services, subject to applicable law.
You represent that you own or have the necessary rights to submit the Feedback.
We are not obligated to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We may remove Feedback that we reasonably determine violates applicable law, these Terms, intellectual-property rights, or other applicable policies.
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SECTION 17 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on or in the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if information is inaccurate, including after an order has been submitted, to the extent permitted by law.
If an order is canceled because of an error, we will provide an appropriate refund for amounts paid for the canceled order.
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SECTION 18 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services:
- For any unlawful purpose;
- To violate applicable laws or regulations;
- To infringe our intellectual-property rights or the rights of others;
- To harass, abuse, threaten, defame, or harm another person;
- To transmit false or misleading information;
- To upload malicious code, viruses, or harmful material;
- To impersonate another person or entity;
- To interfere with the operation or security of the Services;
- To collect personal information of other users without authorization;
- To spam, phish, or engage in fraudulent activity;
- To reproduce, copy, resell, or exploit portions of the Services without authorization; or
- To use automated systems, scraping tools, bots, or similar methods to access or collect information from the Services except where expressly permitted by us or applicable law.
We reserve the right to suspend or terminate access to the Services when we reasonably believe these Terms have been violated.
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SECTION 19 - AGENTS
This section applies if you use, allow, enable, or cause the deployment of an automated software agent to access, use, or interact with the Services.
An "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of or at the instruction of a person or entity.
No Agent may access, use, or interact with the Services if we have requested that it refrain from doing so.
We may limit or restrict automated access to the Services through technical or other reasonable measures.
Agents must not conceal or misrepresent that interactions with our Services are automated and must not circumvent security measures, CAPTCHA systems, access controls, or other measures intended to restrict automated access.
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SECTION 20 - TERMINATION
We may terminate or restrict your access to the Services, or any portion thereof, when permitted by law, including if you violate these Terms.
Termination does not eliminate obligations or liabilities that arose before termination.
Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and other applicable provisions.
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SECTION 21 - DISCLAIMER OF WARRANTIES
The information presented through the Services is provided for general informational purposes.
Except as expressly stated by The Jennifer Michener Brand and to the fullest extent permitted by applicable law, the Services and products offered through the Services are provided "as is" and "as available."
We disclaim warranties and conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such warranties cannot legally be excluded.
We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms is intended to exclude or limit any consumer rights or warranties that cannot legally be excluded or limited under applicable law.
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SECTION 22 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE JENNIFER MICHENER BRAND, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING LOSS OF PROFITS, REVENUE, SAVINGS, DATA, OR REPLACEMENT COSTS, EXCEPT WHERE SUCH LIMITATIONS ARE PROHIBITED BY LAW.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.
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SECTION 23 - INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless The Jennifer Michener Brand, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, losses, and reasonable expenses arising from:
1. Your breach of these Terms;
2. Your violation of applicable law;
3. Your violation of another person's rights; or
4. Materials or content you submit that infringe or violate another person's rights.
This provision does not apply to the extent that such indemnification would be prohibited by applicable law.
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SECTION 24 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.
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SECTION 25 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced herein, constitute the agreement governing your use of our Services and supersede prior or contemporaneous agreements concerning the same subject matter.
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SECTION 26 - ASSIGNMENT
You may not transfer or assign these Terms or your rights or obligations under them without our prior written consent.
We may assign or transfer our rights and obligations under these Terms as permitted by law.
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SECTION 27 - GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable federal law and the laws of the state in which The Jennifer Michener Brand is headquartered, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
Any dispute will be subject to the jurisdiction and venue permitted by applicable law.
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SECTION 28 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
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SECTION 29 - CHANGES TO THESE TERMS
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website.
We will provide notice of material changes when required by applicable law.
Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.
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SECTION 30 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
The Jennifer Michener Brand
Email: jennifer.r.michener@gmail.com
Phone: (717) 415-8174
Address: 920 Plane St, Columbia, PA 17512
By accessing or using our Services or placing an order through our website, you acknowledge that you have read and agree to these Terms of Service.